Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
We are delighted to be recruiting for a Supporter Experience Coordinator who will act as the first point of contact for supporters, handling enquiries, processing and reconciling donations, and maintaining accurate records using our CRM system.
This role also supports the delivery of supporter communications, materials and platforms, contributing to a positive supporter experience that reflects the heart of Mary's Meals.
The Supporter Experience Coordinator works side-by-side with colleagues from across the Supporter Experience and Communications directorate ensuring a joined-up approach to all activities, through the integration of strong storytelling, marketing expertise and supporter engagement.
- Act as the first point of contact for donors, supporters, and volunteers across all channels (in person, phone, email, social media).
- Act as an ambassador for Mary’s Meals. Deliver warm, professional, values-led interactions that reflect the charity’s mission and enhance supporter satisfaction.
- Take donations and thank donors promptly and warmly, meeting response time KPIs.
- Handle enquiries and complaints in line with our complaints policy, with empathy and efficiency, aiming for positive resolutions.
- Collate and provide supporter feedback to the Supporter Experience and Communications team to shape help shape and deliver supporter communications and marketing across all channels, leading to income growth and greater supporter retention.
- Maintain accurate supporter records, donation data and back up documentation in the CRM system.
- Record supporter interactions and resource fulfilment to inform insights and decision-making.
- Ensure data handling complies with GDPR and information is retained and used in compliance with data protection policy and procedures and in line with retention periods.
- Process, reconcile, and manage all incoming donations received online and via post and telephone.
- Provide admin support to the Supporter Experience & Communications and Development directorates, to support income generation.
- Manage incoming and outgoing digital and posted mail.
- Manage inventory and communicate stock requirements of supporter materials and online shop items.
- Administer third-party fundraising platforms and contactless giving systems.
- Provide support and supervision of our volunteers in the office.
Please see the recruitment pack below for more information.
- Excellent ‘customer service’ skills - warm, friendly, clear, and professional across phone, email, social media, and in person.
- Experience of data entry or donation processing.
- Meticulous attention to detail – accurate data entry, record-keeping, and donation processing.
- Strong computer skills including Microsoft Office, Excel, Outlook and database applications.
- Excellent written and verbal communication skills.
- Ability to manage a diverse workload and juggle multiple priorities, ensuring deadlines are met.
- Sound experience of working ‘hands on’ as part of a team, in a supportive, flexible and friendly manner.
- Strong organisational and planning skills - able to manage multiple tasks, prioritise effectively, and meet deadlines.
- Excellent interpersonal skills with the ability to liaise at all levels within the organisation and externally.
- Passion for working in a values-centred charity that deeply values every supporter.
- Able to build strong internal collaborative relationships with colleagues across different teams.
Please see the recruitment pack below for more details.
How to apply
To apply for the role of Supporter Experience Coordinator based at Mary’s Meals UK, please send a tailored CV and covering letter or 2–3-minute video to: Jobs@marysmeals.org.
Your covering letter or video should make a compelling case for why you feel motivated to apply for this role within Mary’s Meals UK, as well as giving a concise overview of your most relevant skills and experience, and should fill no more than two pages of A4.
Applicants must hold full right to work in the UK.
We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.
Applications for this role will close on Friday, 5 June.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any special requirements or adjustments before an interview, please let us know.
